ba9993 Privacy
Policy

This Privacy Policy ("Policy") sets out how ba9993 ("we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the player") who access or use the ba9993 platform at ba9993.club, including all associated pages, services, betting markets, casino games, mobile interfaces, and customer support channels.

ba9993 is Bangladesh's leading online cricket betting and live casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. We understand that the privacy and security of your personal information is of the highest importance, and we are committed to processing your data lawfully, transparently, and only for the purposes described in this Policy.

By registering an account, making a deposit, placing a bet, or otherwise using the ba9993 platform, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read in conjunction with the ba9993 Terms & Conditions.

For the purposes of applicable data protection law, ba9993 acts as the data controller in respect of the personal data you provide when using our platform. As data controller, ba9993 determines the purposes for which, and the means by which, your personal data is processed.

All data processing activities conducted by ba9993 are carried out in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have questions about how ba9993 processes your personal data, or if you wish to exercise any of your data rights described in Section 11 of this Policy, you may contact the ba9993 Data Protection team using the contact details provided in Section 15.

ba9993 collects several categories of personal data in the course of providing its services. The specific data collected depends on the nature of your interaction with the platform. The categories of data we collect are set out below:

ba9993 applies the principle of data minimisation — we collect only the data that is strictly necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than for identity verification where explicitly required), or health data, except where you voluntarily disclose such information in the context of a responsible gaming self-exclusion or medical self-declaration.

ba9993 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, submitting a complaint, or filling in any form on the ba9993 platform.
• Automated technologies: Technical data collected automatically when you visit ba9993.club, including cookies, log files, pixel tags, and session analytics tools that record IP addresses, device identifiers, browser types, referring URLs, and page interaction data.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard when you initiate a deposit or withdrawal.
• Identity verification providers: Results of identity checks, document authenticity assessments, and AML screening conducted by third-party KYC service providers engaged by ba9993.
• Fraud and security partners: Risk signals and fraud indicators shared by security partners to protect the integrity of the platform and prevent account takeover.
• Publicly available sources: In limited circumstances, ba9993 may supplement account information with data from publicly available sources, such as company registries or sanctions lists, for AML and compliance purposes.

ba9993 processes your personal data for the following specific, explicit, and legitimate purposes:

• Account management: Creating, maintaining, and administering your ba9993 player account, including processing deposits, withdrawals, and real-money balances in Bangladeshi Taka.
• Identity and age verification: Confirming that all players are aged 18 or above in compliance with our strict 18+ policy, and verifying identity to prevent fraud and impersonation.
• Service delivery: Providing access to cricket betting markets (including BPL, IPL, T20 World Cup, Bangladesh Tigers fixtures), slot games, live casino tables, fishing games, and all other products offered on the ba9993 platform.
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate transaction records.
• Legal and regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) obligations applicable to online gaming platforms serving Bangladesh players.
• Responsible gaming: Monitoring gaming activity to identify patterns consistent with problem gambling, enforcing self-exclusion requests, and applying deposit limits and cooling-off periods set by players.
• Fraud prevention and security: Detecting and preventing fraudulent activity, account takeover attempts, bonus abuse, match-fixing, and other integrity violations.
• Customer support: Responding to queries, complaints, and disputes submitted via email at [email protected].
• Marketing communications: Sending promotional offers, seasonal bonuses (e.g., BPL season promotions, Eid special offers, Pohela Boishakh bonuses), and platform updates to players who have opted in to marketing communications. Players may opt out at any time.
• Platform improvement: Analysing aggregated, anonymised usage data to improve platform performance, user experience, and game selection.

ba9993 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ba9993 — specifically, to operate your account, process bets, and handle deposits and withdrawals.
• Legal obligation: Processing required to comply with AML, KYC, CTF, and other applicable legal obligations to which ba9993 is subject as an online gaming platform.
• Legitimate interests: Processing carried out for purposes that are in ba9993's legitimate business interests — such as fraud prevention, platform security, responsible gaming monitoring, and improving our services — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications and for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ba9993 does not sell, rent, or trade your personal data to unaffiliated third parties for their own independent marketing purposes. Your data may be shared in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals.
• Identity and KYC providers: Third-party identity verification and document authentication partners receive the data required to complete KYC checks on ba9993's behalf.
• Fraud prevention services: Risk intelligence and fraud detection platforms receive technical and behavioural data for the purposes of detecting and preventing platform abuse.
• IT and infrastructure providers: Cloud hosting, database management, and cybersecurity service providers who process data on ba9993's behalf under strict data processing agreements that bind them to the same confidentiality and security standards as ba9993.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, financial intelligence units, or regulatory authorities where disclosure is required by applicable law, court order, or regulatory direction.
• Professional advisers: Lawyers, auditors, accountants, and insurers engaged by ba9993, subject to professional confidentiality obligations.

All third parties who receive ba9993 player data are contractually required to process that data only for the purposes specified, to implement appropriate security measures, and to comply with applicable data protection requirements.

ba9993 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ba9993's data destruction procedures. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.

ba9993 takes the security of your personal data seriously and has implemented a comprehensive suite of technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption across all connections between your browser and ba9993 servers, ensuring that all data transmitted — including login credentials, payment details, and personal information — is encrypted in transit.
• Encrypted data storage: Sensitive data fields, including passwords (stored as salted hashes), financial account references, and identity document copies, are encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within ba9993 systems is strictly role-based. Only personnel who require access to perform specific job functions are granted permission, and all access is logged and auditable.
• Multi-factor authentication (MFA): Administrative access to ba9993's internal systems requires multi-factor authentication to prevent unauthorised access even in the event of credential compromise.
• Intrusion detection and monitoring: ba9993's infrastructure is continuously monitored for unusual activity, potential intrusions, and security events. Automated alerts are configured to notify the security team of suspicious patterns in real time.
• Regular security testing: ba9993 conducts periodic vulnerability assessments and penetration tests to identify and remediate weaknesses in its technical infrastructure before they can be exploited.
• Data breach response: ba9993 maintains a documented incident response procedure. In the event of a data breach that poses a risk to your rights and freedoms, ba9993 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

While ba9993 employs robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for notifying ba9993 at [email protected] immediately if you believe your account has been compromised.

ba9993 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform effectively, recognise returning players, and gather aggregated analytics data. The categories of cookies used by ba9993 are as follows:

You may manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies; however, blocking strictly necessary cookies may impair the functionality of the ba9993 platform, including your ability to log in and maintain an active session. ba9993 does not use third-party advertising network cookies or cross-site tracking technologies for behavioural advertising purposes.

As a ba9993 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact ba9993 at [email protected] with your account username and a clear description of your request. ba9993 will respond within a reasonable timeframe and, in any event, within 30 calendar days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data ba9993 holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may also update basic account information directly through your account profile settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where there is no other lawful basis for retention. This right is subject to ba9993's overriding legal obligations to retain certain data under AML and KYC regulations.
• Right to Restriction of Processing: You may request that ba9993 restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: You may request a copy of personal data you have provided to ba9993 in a structured, commonly used, machine-readable format, and request that it be transferred to another data controller where technically feasible.
• Right to Object: You have the right to object to ba9993's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce significant legal or similarly significant effects, without human review.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

ba9993 operates a strict 18+ only policy across all products and services. The ba9993 platform is not intended for, and must not be accessed by, individuals under the age of 18. ba9993 does not knowingly collect personal data from minors.

ba9993 employs age verification procedures during the account registration and KYC process to prevent underage access. Where ba9993 discovers or suspects that an account is being operated by a person under the age of 18, the account will be immediately suspended, all betting activity voided, and the matter referred to the appropriate responsible gaming protocols.

If you believe that a minor has registered an account on the ba9993 platform, or if you are a parent or guardian who has discovered that a minor in your care has accessed our services, please contact us immediately at [email protected] so that we can take prompt action.

The ba9993 platform may contain references to, or integrations with, third-party services such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) and payment processors (bKash, Nagad, Rocket, Upay). Where you interact with these third-party services — for example, when launching a game hosted on a third-party server or completing a bKash payment — your interaction is governed by the privacy policy of the relevant third party, not by this Policy.

ba9993 does not control the data practices of third-party game providers or payment processors and accepts no responsibility or liability for their privacy or security practices. We encourage you to review the privacy policies of any third-party services you interact with through the ba9993 platform.

ba9993 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, ba9993 will notify registered players by email to the address held on file, and the updated Policy will be published on this page with a revised effective date.

Your continued use of the ba9993 platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

ba9993 recommends that players review this Privacy Policy periodically. The current version number and effective date are displayed at the top of this page for reference.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact the ba9993 Data Protection team using the details below. All privacy-related correspondence should be submitted in English and should include your registered account username and a clear description of your query.

ba9993 is committed to resolving all privacy-related queries promptly and transparently. If you feel your concern has not been adequately addressed after contacting our Data Protection team, you retain the right to escalate your complaint to the relevant data protection authority or consumer rights body in your jurisdiction.